# Incident response process (/observability--incident-response)

/observability--incident-response is a Claude Code skill in the Code section. Creates an incident response process with a severity matrix, roles and communication templates, sized to your team's real scale.

- Web version: https://skills.sgomez.dev/en/s/observability--incident-response
- Section: [Code](https://skills.sgomez.dev/en/code.md)
- Author: Santiago Gómez de la Torre
- License: MIT
- Source: https://github.com/sgomez-dev/claude-skills/blob/main/skills/observability/incident-response.md
- Updated 10 Jul 2026

## How to ask for it

- `/observability--incident-response set up an incident response process for the team`
- `/observability--incident-response define the severity matrix and on-call roles`
- `/observability--incident-response how should we communicate an outage to customers`

## Install

macOS · Linux:

```
curl -fsSL https://raw.githubusercontent.com/sgomez-dev/claude-skills/main/install.sh | bash
```

Windows:

```
irm https://raw.githubusercontent.com/sgomez-dev/claude-skills/main/install.ps1 | iex
```

Claude Code plugin:

```
/plugin marketplace add sgomez-dev/claude-skills
/plugin install observability-skills@claude-skills-collection
```

## Permissions

- Reads: `**/*`
- Writes: `docs/**`, `.github/**`, `**/*.md`
- Runs: —
- Network: No
- Destructive: No

## Author's description

Set up an incident response process with severity matrix, roles, and comms

- [How we review this](https://skills.sgomez.dev/en/methodology.md)