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Service level agreement (SLA)
/legal--sla-gen
/legal--sla-gen is a Claude Code skill in the Business section. Drafts an SLA with uptime tiers, response times, service credits and exclusions, checked against your real architecture.
Author's description
Draft an SLA with uptime tiers, response times, service credits, exclusions
Use it when
- An enterprise customer asks for an SLA or you want to publish one
- You want to know what uptime your infrastructure can support
- You need support response times defined by severity
Not for
- Replacing the advice of a lawyer
- Promising more nines than your architecture supports: it flags the gap instead of drafting around it
What you get
A legal/SLA_DRAFT.md file with per-tier commitments, measurement, maintenance, a support matrix, credits and exclusions, plus operational gaps to close.
How to ask for it
/legal--sla-gen draft an SLA for my API with 99.9% uptime/legal--sla-gen I need a service level agreement with credits for breaches/legal--sla-gen generate the SLA with response times by severity
Install
curl -fsSL https://raw.githubusercontent.com/sgomez-dev/claude-skills/main/install.sh | bashAfter installing with the script, type /legal--sla-gen. Using Cursor, Windsurf or Codex? Platform guides
Questions about this skill
- Does it check whether I can meet the uptime I want to promise?
- Yes. It inspects deployment, redundancy, monitoring and upstream dependencies, and warns if your target exceeds what the architecture supports.
- Does it guarantee resolution times?
- No. It commits to response times; resolution is written as a target, since only what you control should be guaranteed.
- Does it work for self-serve and enterprise plans?
- It drafts the public version and notes the differences for negotiated enterprise deals.
Demo coming soon